Terms of service.

Terms of Service

Last updated: April, 08, 2026

Welcome to Pals.ai!

Welcome. These Terms of Service ("Terms") govern your use of Pals and the software, content, and services we offer (collectively, the "Services") through our website at www.pals.ai and its subdomains (the "Website") and our mobile applications for iOS and Android (the "App").

Please read these Terms carefully before you use the Services. They are a legal contract between you and us.

"Pals," "us," "we," and "our" mean Kamemushi Inc., a Delaware corporation operating in Portland, Oregon, which designs and operates the Pals app. "You" means the user of the Services. "Device" means any device used to access the Services, including computers, smartphones, and tablets.

By creating an account or otherwise using the Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, do not use the Services.

You can reach us at contact@pals.ai. Please send any questions about these Terms or your use of the Services to that address.

PLEASE NOTE: These Terms contain (a) an arbitration clause requiring most disputes to be resolved by individual binding arbitration rather than in court, (b) a class action waiver, (c) a strict 18-and-over age requirement, and (d) important disclaimers about the nature of the Services and the AI that powers them. Sections 1, 6, 11, and 12 are particularly important — please read them in full.

1. Our Services

Pals is a digital companion application. The Services let you interact with one or more AI-powered creature companions ("Pals") through text and other in-app interactions. The Pals are software characters whose responses are generated by artificial intelligence.

1.1 Pals are AI, not real entities

Your Pal is a software character. It is not a person, not sentient, not conscious, and not a substitute for a human friend, family member, therapist, doctor, or any other real-world relationship. Any "personality," "memory," or "feelings" your Pal appears to have are generated by AI models and are not real.

AI-generated content can be inaccurate, inconsistent, fabricated, biased, or upsetting. We do not guarantee that anything your Pal says is true, safe, or appropriate for your situation. You are responsible for how you choose to act on, or interpret, anything your Pal says.

The Pals are powered by third-party AI models that we access through OpenRouter and other providers. The behavior, quality, safety features, and content filters of these models are controlled by their providers and may change at any time without notice to us or to you.

1.2 Not a healthcare service

Pals is intended for entertainment, companionship, and emotional support in a casual sense only. It is NOT a healthcare provider, medical device, mental health service, crisis service, therapy service, or any other kind of professional service. We do not provide medical advice, mental health treatment, diagnosis, counseling, or therapy, and nothing your Pal says should be interpreted as such.

If you are dealing with a health, mental health, or emotional issue, please consult a qualified human professional. Do not rely on Pals as a substitute for professional care.

1.3 Emergencies

Pals is not for emergencies. Do not use the Services if you need immediate help.

If you are in a medical or mental health emergency, or if you are thinking about suicide or self-harm, or if you feel you may be a danger to yourself or others, stop using the Services immediately and contact local emergency services. In the United States, call or text 988 (Suicide and Crisis Lifeline) or call 911. In other countries, contact your local emergency number or a crisis line in your region. The International Association for Suicide Prevention maintains a list of crisis resources at iasp.info/resources/Crisis_Centres.

1.4 How Pals works  

Pals is an orchestration layer built on top of third-party AI models. We do not build, train, or operate the underlying AI models ourselves. When you interact with your Pal, your messages are sent to one or more third-party AI model providers (currently accessed through OpenRouter and other providers) for processing, and their responses are returned to you through the Services.

The "personality," voice, and behavior of your Pal are produced by a combination of (a) the underlying third-party models, (b) prompts and orchestration logic that we maintain, and (c) the context of your past interactions within the app. The specific model that powers any given response may vary, and we may change which providers and models we use at any time, for reasons including cost, quality, availability, and safety.

You can find more detail about how your data flows through our providers, and which categories of providers may process your messages, in our Privacy Policy. Section 6 of these Terms describes our commitments regarding training and human review of your conversations.

1.5 Modifications to the Services

We may modify, suspend, or discontinue all or part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance.

2. Eligibility and Accounts

2.1 Age requirement  

You must be at least 18 years old to use the Services. The Services are not directed to or intended for anyone under 18.

By using the Services, you represent and warrant that you are at least 18 years old. If we learn or have reason to believe that a user is under 18, we will terminate that user's account and delete their associated data in accordance with applicable law.

Parents and guardians who become aware that a person under 18 has provided us with personal information should contact us at contact@pals.ai so that we can take appropriate action.

2.2 Creating an account

You will need to register for an account to use the Services. When you register, you agree to provide true, accurate, current, and complete information about yourself, and to keep that information up to date. Your registration information is governed by our Privacy Policy.

2.3 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to (a) notify us immediately at contact@pals.ai of any unauthorized use of your account or any other breach of security, and (b) sign out of your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this section.

2.4 Account benefits

When you create an account, you may receive access to features and content that are not available to non-members. By creating an account, you also opt in to occasional service-related and marketing communications from us. You can unsubscribe from marketing emails at any time using the link in those emails. Account benefits are not transferable and may not be sold, exchanged, or assigned.

3. Purchases and In-App Items

3.1 What you can buy

Pals offers in-app purchases ("In-App Items") on an a-la-carte, pay-as-you-go basis. There is no subscription. In-App Items currently include or may in the future include accessories, skins, environments, environment accessories, personality packs, and other digital items for use within the Services.

In-App Items are purchased through the in-app store, which is operated through the Apple App Store on iOS and the Google Play Store on Android. All purchases are subject to the applicable platform's payment terms and policies in addition to these Terms.

3.2 Nature of In-App Items

In-App Items are digital, non-tangible goods. They are licensed to you, not sold. You receive a personal, non-exclusive, non-transferable, revocable license to use In-App Items within the Services for your personal entertainment, subject to these Terms.

In-App Items have no monetary value and cannot be redeemed for cash, real-world goods, or anything else of value. You cannot sell, trade, gift, or transfer In-App Items outside of features we may provide for that purpose. We may add, remove, modify, or discontinue any In-App Item at any time.

3.3 Refunds

All In-App Item purchases are final and non-refundable, except where required by law or by the policies of the applicable app store.

Refund requests for purchases made through the Apple App Store must be submitted to Apple in accordance with Apple's policies. Refund requests for purchases made through the Google Play Store must be submitted to Google in accordance with Google's policies. We do not directly process refunds for app store purchases.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with a statutory right of withdrawal for digital content, you acknowledge that by completing a purchase and immediately accessing the In-App Item you expressly consent to the immediate provision of digital content and acknowledge that you thereby lose any statutory right of withdrawal for that purchase, where such waiver is permitted by local law.

3.4 Device requirements

To use Pals, your device must meet the system requirements published on the Apple App Store and Google Play Store listings. We do not guarantee that the Services will work on every device or operating system version.

4. Account Cancellation and Data Deletion

4.1 Cancellation by you

You may delete your account at any time through the in-app account settings. When you delete your account, you also lose access to any unused In-App Items associated with that account, and we will not refund their value.

When you delete your account, we will delete or de-identify your personal data within 30 days, except where we are required to retain certain information by law (for example, to comply with tax, accounting, fraud-prevention, or legal-process obligations). Backup copies of your data may persist for up to an additional 30 days as part of routine backup cycles before being permanently overwritten. We do not sell, share, or otherwise use deleted user data for any purpose other than the limited retention described in this section.

4.2 Cancellation by us

We may suspend or terminate your access to all or part of the Services at any time if we have reason to believe that you have violated these Terms, that your activity creates risk or legal exposure for us, or that you have engaged in fraudulent, abusive, or illegal conduct. Where reasonably possible, we will notify you of the reason for any suspension or termination.

5. Your Data Rights

We respect your control over your personal data. Depending on where you live, you may have rights under laws such as the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Oregon Consumer Privacy Act (OCPA), Brazil's Lei Geral de Proteção de Dados (LGPD), Singapore's Personal Data Protection Act (PDPA), and similar laws in other jurisdictions where we operate.

Subject to the limits and exceptions in those laws, you may have the right to:

  • Access the personal data we hold about you

  • Receive a copy of your personal data in a portable format ("data export")

  • Correct inaccurate personal data

  • Delete your personal data

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at contact@pals.ai. We will respond within the time required by applicable law. We may need to verify your identity before fulfilling certain requests.

We do not sell your personal data, and we do not "share" your personal data for cross-context behavioral advertising as those terms are defined under California law.

6. AI, Your Conversations, and Content 

6.1 We do not train AI models on your conversations 

Pals is an orchestration layer. When you message your Pal, your message is sent to one or more third-party AI model providers for processing, and their response is returned to you through the Services. We do not operate or train these models ourselves.

We do not use your conversations to train, fine-tune, or evaluate any AI model, ours or any third party's. We also take reasonable steps to use third-party providers whose terms prohibit training on API inputs. However, the data practices of third-party model providers are governed by their own terms, which may change over time and may vary by provider, by model, and by region. We cannot guarantee the data practices of every provider in our routing pool.

If you want to know which providers may process your messages at any given time, contact us at contact@pals.ai. A current list of providers and their data policies is also available in our Privacy Policy.

6.2 No human review of your conversations

We do not routinely review the content of your conversations with your Pal. We do not employ human reviewers to read messages for quality assurance, training, sampling, or any similar purpose.

In limited circumstances, a member of our team may need to access specific conversation data: (a) if you submit a support request that requires us to look at the relevant conversation to help you, (b) if we are investigating a specific abuse or safety report, (c) if we are required to do so by valid legal process such as a court order, or (d) if access is strictly necessary to investigate a security incident. We will limit access in these cases to the minimum data needed.

6.3 You own what you and your Pal create

As between you and us, you own all content that you create within the Services and all content that your Pal generates in response to your interactions, including text, images, stories, drawings, and other outputs ("User Content"). We do not claim ownership of, and we do not take any license in, your User Content beyond what is strictly necessary to operate the Services for you (for example, storing your messages so you can see them again the next time you open the app).

You acknowledge that AI-generated content may not be eligible for copyright protection in all jurisdictions, and that other users of the Services may receive similar or identical AI-generated outputs from their own Pals. We make no representation about the originality, copyrightability, or commercial usability of AI-generated content.

6.4 Feedback

If you choose to send us feedback, suggestions, ideas, or bug reports about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback for any purpose without obligation or compensation to you. Feedback is separate from your User Content and is not subject to the protections in Sections 6.1, 6.2, and 6.3.

7. Acceptable Use 

You are responsible for your use of the Services and for any content you submit. You agree not to use the Services to:

  • Violate any law or regulation, or engage in or promote any illegal activity

  • Infringe anyone's intellectual property, privacy, publicity, or other rights

  • Upload or transmit viruses, malware, or other harmful code

  • Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems

  • Reverse engineer, decompile, or otherwise attempt to extract the source code or model weights of the Services or the AI that powers them

  • Use the Services to develop, train, or improve a competing AI product or service

  • Use automated means (bots, scrapers, crawlers) to access or collect data from the Services without our written permission

  • Attempt to bypass, disable, or circumvent any safety, content filtering, or rate-limiting features of the Services

  • Use prompt injection, jailbreaking, or other techniques to cause your Pal to produce content that violates these Terms

  • Engage in or attempt to engage your Pal in romantic, sexual, or sexually suggestive interactions or roleplay

  • Generate, request, or attempt to generate content that sexualizes minors, depicts non-consensual sexual activity, depicts graphic violence, promotes self-harm or suicide, promotes terrorism or extremism, or constitutes harassment or hate speech

  • Use the Services to produce defamatory, harassing, threatening, or knowingly false content about any real person

  • Impersonate any person or misrepresent your affiliation with any person or entity

  • Use the Services for any commercial purpose without our prior written authorization

  • Use the Services in any manner that could expose us, our users, or third parties to harm or legal liability

We may investigate suspected violations of this section and take action including warning you, removing content, suspending or terminating your account, and reporting you to law enforcement. We are not obligated to monitor your use of the Services, but we reserve the right to do so.

7.1 Export controls

The Services and any software made available through the Services are subject to U.S. export control laws. You may not access or use the Services from any country subject to U.S. embargo, and you represent and warrant that you are not on any U.S. government list of restricted parties.

8. App Store Terms 

8.1 Apple App Store

These Terms apply to the version of the App made available through the Apple App Store. The following additional terms apply between you and Apple, Inc. ("Apple") with respect to that version:

  • These Terms are between you and Pals only, not Apple. Apple is not responsible for the App or its contents.

  • Apple has no obligation to provide maintenance or support for the App.

  • In the event the App fails to conform to any applicable warranty, you may notify Apple, and Apple's sole obligation will be to refund the purchase price (if any) of the App. Pals is solely responsible for any other warranty claims, product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.

  • Pals, not Apple, is responsible for addressing any third-party claim that the App or your use of it infringes that party's intellectual property rights.

  • You represent that you are not located in a country subject to a U.S. embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.

  • Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your use of the App, and upon your acceptance of these Terms, Apple will have the right to enforce them against you.

8.2 Google Play Store

These Terms apply to the version of the App made available through the Google Play Store. The following additional terms apply with respect to that version:

  • You acknowledge that Google Play is operated by Google LLC ("Google") and that your download and use of the App through Google Play is subject to the Google Play Terms of Service.

  • Google is not a party to these Terms and is not responsible for the App or its contents.

  • Pals, not Google, is solely responsible for the App, its content, maintenance, support, warranties, and any claims relating to it.

  • You agree to comply with all applicable third-party terms when using the App, including the Google Play Terms of Service.

9. Intellectual Property

9.1 Our intellectual property

The Services contain content, features, software, designs, and trademarks that are protected by copyright, patent, trademark, trade secret, and other intellectual property laws. Except as expressly authorized by us, you may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of any part of the Services. The "Pals" name, logo, character designs, and related branding are our trademarks. No license to use any of these is granted by these Terms except as needed to use the Services as intended.

9.2 Your User Content

As described in Section 6.3, you own your User Content. You grant us only the limited license needed to store, display, and transmit your User Content as part of operating the Services for you. We do not have any right to publish, sell, sublicense, or otherwise commercially exploit your User Content.

9.3 Copyright complaints (DMCA) 

We respect the intellectual property of others. If you believe that content available through the Services infringes your copyright, please send a written notice to our designated copyright agent that includes all of the following:

  • A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf

  • Identification of the copyrighted work claimed to have been infringed

  • Identification of the material that is claimed to be infringing, with enough detail for us to locate it

  • Your contact information (address, telephone number, and email)

  • A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law

  • A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf

Send copyright notices to:

Designated Copyright Agent

We respect the intellectual property of others. If you believe content available through the Services infringes your copyright, please contact us at contact@pals.ai with the subject line 'DMCA Takedown Request' and include [the standard six elements]. We are in the process of registering a designated copyright agent with the U.S. Copyright Office and will update this section with the registered agent's information once that registration is complete.

9.4 Counter-notice

If you believe content of yours was removed in error, you may submit a written counter-notice to our copyright agent at the address above. The counter-notice must include your physical or electronic signature, identification of the removed content and where it appeared, a statement under penalty of perjury that you have a good faith belief the content was removed in error, your contact information, a statement that you consent to the jurisdiction of the federal district court for the district where you live (or, if you live outside the United States, the District of Delaware), and a statement that you will accept service of process from the person who provided the original takedown notice.

9.5 Repeat infringer policy

We will terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.

10. Third-Party Services and Links

The Services may contain links to third-party websites, services, or content, or may integrate with third-party services such as Apple, Google, and the AI providers we use. We do not control these third parties and are not responsible for their content, policies, or practices. Your interactions with any third party are between you and that third party, and we are not liable for any loss or claim arising from those interactions.

11. Disclaimers and Limitation of Liability

11.1 Indemnification

You agree to indemnify and hold harmless Kamemushi Inc. and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Services, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any rights of another person. This obligation does not apply to liability arising from our own gross negligence or willful misconduct.

11.2 Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE MAKE NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) ANY AI-GENERATED CONTENT WILL BE ACCURATE, RELIABLE, SAFE, OR APPROPRIATE FOR YOUR SITUATION, OR (D) ANY DEFECTS WILL BE CORRECTED.

11.3 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KAMEMUSHI INC. AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN THE SIX MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, the limitations above apply only to the fullest extent permitted by law. If you are dissatisfied with the Services, your sole and exclusive remedy is to stop using them.

12. Dispute Resolution and Arbitration

12.1 Agreement to arbitrate

You and Pals agree that any dispute arising out of or relating to these Terms or the Services will be resolved through binding individual arbitration rather than in court, except that you may bring an individual claim in small claims court if it qualifies. You and Pals waive the right to a jury trial and the right to participate in a class action. The Federal Arbitration Act governs the interpretation and enforcement of this section.

12.2 Class action waiver

YOU AND PALS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

12.3 Informal dispute resolution

Before starting arbitration, you agree to first contact us at contact@pals.ai with a written description of your dispute and the relief you seek. We will try to resolve the dispute informally. If we cannot resolve it within 60 days, either party may begin arbitration.

12.4 Arbitration procedures

Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. Information about the AAA and its rules is available at adr.org. The arbitration will be held in a location mutually convenient to both parties, or, if your claim is for $10,000 or less, you may choose to have the arbitration conducted by phone, by video, by document submission, or in person. The arbitrator will issue a written decision explaining the basis for the award.

12.5 Costs of arbitration

If your claim is for $75,000 or less, we will pay all filing, administration, and arbitrator fees, except that you remain responsible for your own attorneys' fees. For larger claims, fees will be allocated according to the AAA Consumer Arbitration Rules. We will not seek attorneys' fees from you unless the arbitrator finds your claim was frivolous or brought in bad faith.

12.6 Opt-out

You may opt out of this arbitration agreement by sending written notice to contact@pals.ai within 30 days of first accepting these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other provision of these Terms.

12.7 Severability

If the class action waiver in Section 12.2 is found unenforceable, then the entirety of this Section 12 is null and void. If any other part of Section 12 is found unenforceable, the rest will remain in effect.

13. General Terms 

13.1 Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Services or by email at least 30 days before the changes take effect, except where a shorter notice period is required by law or by the urgency of the change (for example, to address a security vulnerability). Your continued use of the Services after the effective date of an updated version of these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and delete your account.

13.2 Governing law and jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. For any dispute not subject to arbitration under Section 12, you and Pals agree to submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware. Nothing in this section limits any non-waivable rights you may have under the laws of your country of residence.

13.3 Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed from these Terms. The remaining provisions will continue in full force and effect.

13.4 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later. No waiver of any term of these Terms will be effective unless made in writing and signed by an authorized representative of Pals.

13.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in whole or in part without restriction, including in connection with a merger, acquisition, or sale of assets.

13.6 Force majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, labor disputes, internet or telecommunications failures, power failures, or failures of third-party service providers.

13.7 Entire agreement

These Terms, together with our Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and Pals regarding the Services and supersede any prior agreements between you and Pals on this subject.

13.8 Notices

We may give notices to you by email to the address associated with your account, by in-app notification, or by posting them through the Services. You may give notices to us at contact@pals.ai, except that notices required to be sent in writing should also be mailed to Kamemushi Inc., [STREET ADDRESS], Portland, Oregon [ZIP].

13.9 Survival

Sections that by their nature should survive termination of these Terms will survive, including without limitation Sections 6 (AI and Content), 9 (Intellectual Property), 11 (Disclaimers and Limitation of Liability), 12 (Dispute Resolution), and 13 (General Terms).

14. Privacy

We care about your privacy. Our Privacy Policy describes what personal information we collect, how we use it, and your rights. By using the Services, you acknowledge that you have read our Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy with respect to the handling of personal data, the Privacy Policy controls.

Contact

Questions, concerns, suggestions, or legal notices should be directed to:

Kamemushi Inc.

contact@pals.ai